This website is Exclusive to established Skin Clinics, Day Spas & Beauty Salons

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0402 212 477

Mon to Fri 8:30AM - 4:30PM AEST

Mon to Fri 8:30AM - 4:30PM AEST

Mon to Fri 8:30AM - 4:30PM AEST

If you cannot reach us by phone, please send through a text message and we will get back to you as soon as someone on our team is available.

Or please refer to the resources on the website, including the FAQ section below to minimise wait time.

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Answers to commonly asked questions

Getting Started with Esthemax

How do I become an Esthemax Partner?

Esthemax is a Professional Brand exclusive to established Skin Clinics, Day Spas & Beauty Salons, that provide existing facial treatments.

For access to pricing and ordering you must first be verified by completing your registration here 
If you'd like an information pack, please email our team at so that we can provide you with an overview of the range, pricing is only available once your wholesale account has been approved.

Your establishment must be registered to an active ABN and you must be providing skin treatments with a professional skincare range.
The Esthemax Masks are not a standalone treatment e.g. an add-on to a non-facial service. The Esthemax Masks must be incorporated into a full facial protocol to create a professional treatment, otherwise it is no different than applying the mask at home with an At-Home Esthemax Hydrojelly Kit.

What is the fastest way to gain access to ordering?

The fastest way to get your account verified is by completing all fields in the form and attaching the supporting documents.
Please ensure your email is the correct spelling and your ABN is correct & is connected to your business name.

What happens once I’m approved?

You will receive two (2) emails;

  1. The first email includes a welcome email with some helpful documents.
  2. The second email contains an activation link for your website login.

You will be able to gain full access the website to then browse products, read-up and download helpful manuals, techsheets, market material and more.

Is there a large opening order?

No, unlike most professional brands there is no opening order required, just a $150 minimum for each order + shipping.
There is no pressure to meet ordering targets, or to reorder regularly, so you are not 'locked in' but we are confident that you and your clients will love our range. If your account is inactive for 12 months, it will automatically close and you can then choose to re-apply in future.

Can I order a sample?

Esthemax Professional is sent directly to us from the U.S. so we cannot decant or break down product due to contamination risks.

Please know that once your wholesale application has been processed and approved, the order requirement is just $150.00 for each order and no pressure to repurchase or frequently purchase. If your account is inactive for 12 months, it will be removed.

If you would like to try a product, we recommend purchasing an At-Home Hydrojelly Kit from one of our stockists or booking in for a facial through one of our Esthemax Partners (Skin PRO Finder).

Do you offer in-clinic training?

The Esthemax Masks are fairly simple and easy to use, and would just replace the mask component in your existing protocol so there is no need for lengthy training sessions.

Once your account is approved, you will have access to the training manuals which run through each of the masks and there is also a free online course that you can complete. Here is a helpful YouTube Video showing an application method (please note to use the ratios listed on the product itself, there are different types of masks that need different ratios).

How do I order?

All orders are processed online through your approved login. Just add what you need to your cart and check-out like any online store.

Why can’t I see any products?

You are either not logged into your approved account or alternatively you have not been verified & approved.

What happens if my last order was over 12 months ago

If your account is inactive for greater than 12 months you will lose access to reordering and will need to reapply.


1. What is the difference between the Hydrojelly, Jelly Rubber & Algae Rubber ranges?

The difference in these ranges is the evolution of innovative technology, all are great quality but can be used in different ways and for different budgets.
Visit this article for a summary


1. What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

2. Can I change my order? 

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to our warehouse & logistics manager Brad at

3. Where do you ship?

We currently ship to Australia.
Our New Zealand neighbours, for Esthemax orders please get in touch with Olivia from

For shipping outside of these countries, please reach out to the US Global office at

4. How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping times and Premium shipping times for all domestic orders covered by our delivery partners are presented below.
You can find them when choosing for a delivery method before confirming your order:

  • Aramex Standard: Metro 2-3 days, Regional 5-9 days
  • StarTrack Premium: Metro Next Business Day, Regional 1-2 days. You MUST place your order before 10AM AEST.



5. I'm based outside of Australia, do you ship to my country?

We ship to approved Australian Clinics, Salons & Day Spas only.

For international enquiries and wholesale applications, you can find your closest distributor here. 

If your country is not listed, contact Esthemax USA.

For our NZ neighbours, we cannot supply directly to you, so please contact your distributor :)

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