FAQs

MY ACCOUNT

Select the Stockist Application tab on our website and follow the prompts to complete setting up your account.

Select the 'My Account' link at the top of our website to edit your account information.

SHOPPING GUIDE

To find the product(s) you're looking for, just head to the Pro Shop tab on our website.

To minimise your search you may;

1. Use the navigation menus in the Pro Shop section of our website.

2. Type a keyword into the Search bar at the top left of our website.

3. Find our 'Shop by Skin Concern' menu at the bottom of our Pro Resources & Training page.

If you have any trouble locating a product, feel free to contact customer service for assistance.

Hover over the Pro Resources & Training tab on our website and a drop down menu will appear. Select 'Training Calendar' to find and book yourself into our live online classes. 

You can also find this 'Training Calendar' on your Account page.

These classes are complimentary and exclusive to Official Esthemax Australia Partners.

After adding items to your cart, click the the 'checkout' link at the top right of our website. Above your cart subtotal/total, you'll see a box where you may enter your discount code.

You can only apply one discount code per order.

To purchase our products for individual usage or to experience them in-treatment, you can locate your nearest clinic via the 'Find a Clinic' link on the top left of our website. 🙂

INTERNATIONAL SHIPPING

We are the Australian division of Esthemax (US) and ship exclusively to beauty clinics in Australia. 

If this is not applicable to you, please create an account through Esthemax (US) by clicking the "My Account / Order Status" link at the top right hand side of their site.

During signup they'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately Esthemax cannot ship to your country at this time.

MY ORDERS

Once your order has been packed, we will send you a confirmation email with a link to track the status of your order. 😊

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your 'My Orders' section on your account page on our website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to our warehouse & logistics manager Brad at Brad@esthemax.com.au